Appointments and Arrival Times
Please arrive 15 minutes prior to your scheduled appointment time, to check in. For your convenience, we provide online forms for you to complete ahead of your appointment. Completion of online forms prior to you appointment will expedite your check in process.
Please give a 24 hour or more notice for all appointment cancellations. This notice may allow us to fill your appointment time with someone on our wait list. We understand unforeseen circumstances may arise, however, as a courtesy please notify us as early as possible.
Our policy regarding cancellations within 24 hours or missing an appointment without notice is as follows:
First appointment missed without notice:
No charge (However, future high demand appointments such as late afternoon or Saturday appointment times may be limited).
Second appointment missed without notice:
No charge (However, scheduling for a future third appointment will require a $25.00 deposit.)
If you keep this third appointment:
Your $25.00 deposit can be applied to any charges you incur during your visit.
If you do not keep this third appointment:
Your $25.00 deposit is recorded as a no show/cancellation fee in your financial record and will not be refundable. You will be seen as a walk-in status only.
We would be happy to see you, but you will no longer be able to schedule an appointment time. You will be required to walk in and inquire when the doctor can work you into the schedule.
Compared to most healthcare offices who charge a “last minute cancellation fee” on the first occurrence, our office policy is very forgiving. However, we must consider the needs of our patients with eye care needs on our wait list.
Please note: The $25.00 deposit is only lost if a patient schedules and misses three (3) appointments. This results in preventing three other patients from being seen.
Our office strives hard to see our patients in a timely manner. Therefore, if you arrive 15 minutes or more late, we may have to reschedule your appointment.